Privacy Policy

Information you provide voluntarily: When you fill out a contact form, request a consultation, subscribe to our newsletter, or communicate with us via email, phone, or WhatsApp, we collect your name, email address, phone number, company name, job title, and any other details you choose to share.

Information collected automatically: When you visit our website, we automatically collect your IP address, browser type and version, operating system, referring URLs, pages viewed, and the date and time of your visit. This helps us improve our website and services.

Information from third parties: We may receive information about you from business partners, analytics providers, or publicly available sources, always in compliance with applicable law.

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide quotations, deliver the services you request, and manage our client relationships.
• Communication: To send you service updates, technical notices, security alerts, and support messages.
• Marketing: With your consent, to send you information about our services, industry insights, promotions, and events. You may opt out at any time.
• Improvement: To analyze website usage, improve our services, and enhance the user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in Kenya and internationally.

We process your personal data on the following legal grounds:

• Consent: Where you have given clear consent for us to process your data for specific purposes (e.g., marketing communications).
• Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., improving our services, fraud prevention), provided your rights do not override those interests.
• Legal Obligation: Where processing is necessary to comply with a legal obligation under Kenyan law or other applicable regulations.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, delivering services, processing payments, or analyzing data. These providers are contractually bound to keep your information confidential and secure.
• Legal Requirements: If required by law, court order, or government regulation, we may disclose your information to comply with legal obligations or protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit using TLS/SSL protocols
• Secure data storage with access controls and authentication
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy best practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, typically:

• Client data: Retained for the duration of our business relationship plus a reasonable period thereafter to comply with legal obligations.
• Inquiry data: Retained for up to 12 months after the inquiry is resolved.
• Marketing data: Retained until you withdraw consent or opt out.

When data is no longer needed, we securely delete or anonymize it.

Under applicable data protection laws, including the Kenya Data Protection Act, you have the following rights:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information where there is no compelling reason to continue processing.
• Right to Restrict Processing: Request restriction of processing in certain circumstances.
• Right to Data Portability: Request transfer of your data to another service provider in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on your consent for processing.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days as required by Kenyan law.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website so we can improve it.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Our website may contain links to third-party websites, such as Microsoft, social media platforms, and other partner sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

We may use third-party services for website analytics (e.g., Google Analytics), email communications, and customer relationship management. These providers are carefully selected and contractually bound to comply with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Changes will be posted on this page with an updated revision date. Material changes will be communicated via email or through a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya if you believe your data protection rights have been violated.